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Grievance Redressal Mechanism: Accessibility Compliance

Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)

In compliance with the SEBI circular, Aikeyam has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

Dedicated Channels

  • Email: Kashish@aikeyam.com
  • Helpline: +919687520523 (operational Mon–Fri, 9:30 AM – 6:00 PM)
  • Web Form: https://zfrmz.in/4oviYiyVej6OKEg4O24E

Process

  • All accessibility-related grievances will be acknowledged within 2 working days.
  • Resolution/response will be provided within 15 working days.
  • Complex issues requiring longer timelines will be communicated clearly to the complainant.

Escalation Matrix

  • Ms. Kashish Manjani
    Email: Kashish@aikeyam.com
    Contact: +91-9687520523
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